This incident is now resolved

Fix is deployed and propagated, p99 response times and error rates have returned to baseline. Continuing to monitor.

We've identified the issued and are preparing a fix

A small subset of accounts are receiving increased error rates and degraded response times across the API

Issue is fully resolved on all affected accounts

Frontend article updated dates are now restored for all affected accounts. We are monitoring the situation to ensure there is no regression.

Article stale statuses and updated dates in the dashboard are fully restored. We are working to restore user-facing updated dates.

A subset of accounts is showing an incorrect updated time and stale status for articles. We have identified the issue and are working on a resolution