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History
May 2026 - Jul 2026
Incident
Incorrect updated dates and stale statuses
Affected services:
Custom Domains
Realtime Search
HelpDocs Subdomains
Lighthouse Embed
API
Resolved
Issue is fully resolved on all affected accounts
Jul 08, 9:35 AM
Monitoring
Frontend article updated dates are now restored for all affected accounts. We are monitoring the situation to ensure there is no regression.
Jul 08, 9:15 AM
Update
Article stale statuses and updated dates in the dashboard are fully restored. We are working to restore user-facing updated dates.
Jul 08, 8:45 AM
Identified
A subset of accounts is showing an incorrect updated time and stale status for articles. We have identified the issue and are working on a resolution
Jul 08, 8:44 AM